Corporate Offices
2 Huntington Quadrangle
3rd Floor North Wing
Melville, New York, 11747
866.912.8770
Sales
Our highly qualified Sales Group is ready to answer any questions about our products, services and rates. State of the art payment systems and the most aggressive pricing in the industry.
Phone: 866.912.8770 Opt. 2
Fax : 866.545.1436
Merchant Support
World-class customer service is the key and, the difference between us and the other guy.
For terminal or system questions/problems, deposit histories, fees, statement and fee inquiries, bank change requests, address changes, authorizations inquiries.
Phone: 866.912.8770 Opt. 4
Fax: 631.360.1247
Hours: 24 / 7 / 365
Sales Support
ISOs and Agents and Sales Representatives should contact their Sales Support Specialist with any product, system or application questions.
Phone: 866.912.8770 Opt. 5
Fax: 631.390.1246
Hours: 8:00 AM-6:00 PM, Monday-Friday
Chargeback and Retrieval Requests
The chargeback department is dedicated to providing quality-experienced assistance to all inquiries in reference to chargebacks and retrievals. From explaining the type of documents that need to be provided for a retrieval request to status inquiries of a chargeback case, our courteous and knowledgeable staff will gladly assist you in all your questions.
Phone: 800.999-8674
Fax: 516.962.7834
Hours: Monday-Friday, 9:00am-6:00pm
Supply Orders
Try our online order form for supply orders. Most orders before 3PM EST ship same day.
Phone: 866.912.8770
Fax: 631.574.3108
Account Activation
The NEW ACCOUNTS group is responsible for all new clients until they are running live transactions. For any questions or to activate your new Federated account please contact.
Phone: 866.912.8770 Opt. 3
Fax: 631.574.3108
Human Resources
Federated is always looking for talented people to help our company grow. Go to the Careers screen to view our current openings.
Phone: 866.912.8770
Fax: 631.270.7507
